ISO 10001 & ISO 10002 & ISO 10003 & ISO 10004 Customer Satisfaction Management - Awareness
ISO 10001 & ISO 10002 & ISO 10003 & ISO 10004 Customer Satisfaction Management - Awareness
Online:
April 06 to 07
WHO THE COURSE IS FOR?
This course is designed foranyone who is responsible for developing, implementing, and maintaining acompliant and successful Quality management system - Customer Satisfaction
COURSE CONTENTS
- Understand and outline the structure and contentof Inter- relationship of ISO 10001, ISO 10002, ISO 10003 and ISO 10004
- A customer satisfaction code of conduct consistsof promises and related provisions that address issues such as productdelivery, product returns, handling of personal information of customers,advertising and stipulations concerning particular attributes of a product orits performance).
- A customer satisfaction code of conduct can bepart of an effective approach to complaints management. This involves:
- Complaints prevention, by making use of anappropriate customer satisfaction code of conduct; be part of an effectiveapproach to complaints management.
- Internal complaints handling, for instanceswhen expressions of dissatisfaction are received;
- External dispute resolution, for situations inwhich complaints cannot be satisfactorily dealt with internally.
- Understand and explain the specific qualitymanagement- related requirements of customer satisfaction.