TRAINING  SESSIONS

 

• What is Quality
• Why is Quality
• Quality Principles
• Continuous improvement cycle (PDCA)
• Risk base thinking
• Process approach
• Definitions
• Introduction to ISO certificate
• ISO 9001-2015 Clauses
• Quality Management Systems & ISO Certificates

The aim of this course is to provide  students with the knowledge and skills required to perform an internal audit of part of a quality management system based on ISO 9001 and report on the effective implementation and maintenance of the management system in accordance with ISO 19011:2018.

ON COMPLETION, SUCCESSFUL STUDENTS WILL BE ABLE TO:

• With reference to the Plan, Do, Check, Act cycle, explain the process-based quality management system model for ISO 9001, and the role of internal audit in the maintenance and improvement of quality management systems
• Explain the role and responsibilities of an auditor to plan, conduct, report and follow up an internal quality management system audit, in accordance with ISO 19011:2018
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• Plan, conduct, report and follow up an internal audit of part of a quality management system based on ISO 9001, and in accordance with ISO 19011:2018

• What is Quality
• Why is Quality
• Definitions
• Introduction to ISO Certificate
• ISO 9001-2015 Clauses
• Quality Management System & ISO Certificates
• How to plan and perform Internal Audit 
• Auditor Qualifications

Our trainings are held at various training centers but can alternatively be held at your premises and tailored to your particular needs.

ON SUCCESSFULLY COMPLETING THE COURSE, STUDENTS WILL BE ABLE TO:

• Perform an audit as per the requirements of the ISO 9001:2015 Standard
• Understand key elements of the ISO 19011:2018 and ISO/IEC 17021-2015 Standards IAF MD 1 & MD 5
• Have knowledge of  key quality issues
• Plan an audit against a set of audit criteria
  Successfully execute a quality management systems audit
• Create clear, concise and relevant audit reports
  Communicate the audit findings to a client
• The course uses a variety of learning methods, including taught sessions, discussions and practical exercises and roles plays to achieve its aims. The practical exercises are based on an accompanying case study. 

More information 

:لمحة عامة 

الهدف من هذه الدورة هو تزويد المشاركين بالمعرفة والمهارات اللازمة لأداء عمليات تدقيق أنظمة إدارة الجودة الأولى والثانية والثالثة وفقًا لمعايير ISO 9001 (و ISO 9000)، وفقًا للمواصفة ISO 19011 و ISO/IEC 17021. حسب الاقتضاء

تم تصميم هذه الدورة للمندوبين الذين لديهم معرفة مسبقة بمبادئ ومفاهيم إدارة الجودة ومتطلبات ISO 9001. ويتطلب هدف التعلم والهدف التمكيني من المشاركين تطبيق وتوسيع هذه المعرفة السابقة في سياق إجراء تدقيق لنظام الإدارة. سيقبل CQI وIRCA الدورات التدريبية التي تتضمن بعض التغطية للبنود المحددة المتعلقة بإدارة الجودة في ISO 9001، وهي كافية لتمكين المندوبين من تحديث معرفتهم السابقة.

تتطلب هذه الدورة من المشاركين مراجعة نظام إدارة الجودة وفقًا لمتطلبات ISO 9001، بما في ذلك القدرة على تحديد أدلة التدقيق لإثبات المطابقة أو عدم المطابقة

أسئلة امتحان الدورة يمكن أن تتعلق بأي متطلبات ISO 9001 والمعرفة السابقة المتوقعة

:عند اكتمال الطلاب بنجاح للدورة، سيكونون قادرين على

فهم مبادئ ومفاهيم معيار ISO 21001 في سياق إدارة المؤسسات التعليمية.

تطبيق تقنيات التدقيق الداخلي لتقييم مطابقة أنظمة إدارة التعليم لمعيار ISO 21001.

تحديد مجالات عدم المطابقة وصياغة التوصيات لتحسين نظام إدارة التعليم.

التعاون مع أصحاب المصلحة لضمان الامتثال وتعزيز التحسين المستمر للعمليات التعليمية.

التواصل بفعالية مع نتائج التدقيق وأهمية الامتثال لمعيار ISO 21001 لأصحاب المصلحة المعنيين.

المساهمة في تطوير وتنفيذ خطط العمل لتعزيز نظام إدارة التعليم وفقًا لمتطلبات المعيار.

متابعة توصيات التدقيق وتقييم فعالية التصحيحات المتبعة لحل عدم المطابقة.

تهدف هذه الدورة إلى تزويد المشاركين بالمهارات اللازمة لإجراء تدقيقات داخلية فعالة والمساهمة في التحسين المستمر لأنظمة إدارة التعليم وفقًا لمعيار ISO 21001.

OBJECTIVES
 

On successfully completing the course, delegates will have:

• Explain the key auditing requirements of ISO 39001
• Plan an RTSMS audit
• Undertake a RTSMS audit
• Report the audit findings
• Conduct audit follow-up and closeout
• Interpret the requirements of ISO 39001 from an workshop perspective in the context of their organization
• Implement key elements of ISO 39001
• Conduct a base line review of the organizations current position with regard to ISO 39001 

• Benefits of good Environmental Management
• Key Environmental Management System (EMS) Elements ISO 14001
• Environmental Management System as a Process (Plan / Do / Check / Act)
• Developing and Communicating an Environmental Policy
• Determining Organization’s Compliance Obligations
• Setting Environmental Objectives and Programs to Achieve Them
• Identifying and Analyzing Environmental Aspects and  its Impact 
• Understanding Environmental Impacts
• How to Determine Significant Environmental Aspects
• Carrying Out an Environmental Audit  
• EMS Performance Monitoring, Measurement, Analysis and Evaluation
• Checking and Evaluation of Compliance Obligations

• What is Environment 
• Why is Environment management system 
• Definitions
• Introduction to ISO Certificate
• ISO 14001-2015 Clauses
• Environmental Management System & ISO Certificates
• How to plan and perform Internal Audit 
• Auditor Qualifications

On successfully completing the courses, student will be able to:

• Perform an audit as per the requirements of the ISO 14001:2015 Standard
• Understand key elements of the ISO 19011 and ISO/IEC 17021 Standards
• Be familiar with  key environmental issues
• Plan an audit against a set of audit criteria
• Successfully execute an environmental management systems audit
• Understand the differences between QMS and EMS audits
• Create clear, concise and relevant audit reports
• Communicate the audit findings to a client

The course uses a mixture of taught sessions, discussions and practical exercises to  achieve its aims.  The practical exercises are based upon a fictional company. However, the procedures, work instructions and data are typical and could relate equally to many different enterprises. The practical exercises have been carefully designed to focus on issues that commonly arise during EMS audits.

• What is Occupational Health and Safety  
• Why we need Occupational Health and Safety Management System 
• Definitions
• Introduction to ISO Certificate
• ISO 45001 -2015 Clauses
• Occupational Health and Safety Management System & ISO Certificates
• How to plan and perform Internal Audit 
• Auditor Qualifications

This CQI-IRCA certified course is taught through a series of interactive exercises and workshops, with the overall goal being to quality you as a Lead OHSMS Auditor.

• Understand the operations of a Quality Management System (OHSMS) based on ISO 45001
• Acknowledge the correlation between ISO 45001 and other standards and regulatory frameworks
• Understand the auditor’s role to plan, lead and follow-up on a management system audit in accordance with ISO 19011
• Learn how to lead an audit and audit team
• Learn how to interpret the requirements of ISO 45001 in the context of a OHSMS audit
• Acquire the competencies of an auditor to plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011

• An appreciation of the importance of controlling Information Security in all types of business activities
• The ability to plan, conduct and report on a process based activity
• An appreciation of Risk Analysis process
• Detailed review and interpretation of the main requirements of ISO/IEC 27001:2022
• Learn how to use Annexure A of ISO/IEC 27001:2022
• Evaluating corrective actions for root cause and effectiveness
• Auditor competence (as per ISO 19011, IRCA norms & industry best practices
• Audit as per the requirements of ISO/IEC 27001:2022 standard
• Understand key elements of ISO 19011 and ISO/IEC 17021 standards
• Understand key information security issues
• Plan an audit against a set of audit criteria
• Successfully execute an Information Security Management system audit
 

• Introduction to Health and Safety Management System ISO 45001
• Workplace Health and Safety Management Systems
• The legislative framework for health and safety (other laws, regulations and standards)
• An overview of the role of health and safety representatives and committees
• Identify the legal requirements and effective methods for engaging with workers and their representatives in health and safety matters and decisions.
• Identifying & managing hazards and risks
• Reviewing the hazard and risk process
• Injury and incident investigation reporting practice
• Emergency preparedness plan
• Evaluation of the Health and safety Management system 

• Overview of the requirements of ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018 standards
• Understanding the concept of integrated management system based on ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018 standards
• Understanding of the structure of Integrated Management System documentation
•  Concept and approach of performing integrated management system audits
•  Integrated management system audit skills
•  A detailed understanding of the principal requirements for auditing Integrated Management System
•  Ability to plan, conduct an Integrated Management system audit and report its results

• What is a Complaint?
• Why do customers complain?
• How is a complaint a gift?
• The customers' needs when they complain
• Some important statistics
• Efficient Work Practice
• Principles
• Guidelines for complaints handling in organizations ISO 10002

• A thorough understanding of the ISO 22000:2018 standard and intent
• A review of food safety issues
• Hazard Analysis (HACCP)
• An understanding of the understanding of the need for clear knowledge of the organization’s defined processes, their sequence and interaction
• The ability to plan, conduct and report process based audit activity
•  Identification and reporting of non-conformance in the process audit
• Evaluating corrective actions for root cause and effectiveness
• Auditing techniques including effective auditing of management
•  Exercises to consolidate newly learned skills

• Hazards & its definitions, prerequisite programs for HACCP, advantages for HACCP implementation, reasons for the failure of HACCP, Codex alimentarius 12 steps for HACCP implementation
• Assemble the HACCP team, describe the product, identify the indented use, construct flow diagram, on site confirmation of the flow diagrams
• Seven Principles of HACCP1
• Conduct Hazard analysis
• Determine critical control points(CCP)
• Establish critical limits
• Establish a monitoring system for each CCP5
• Establish corrective actions to be taken when a CCP is breached
• Establish verification procedure
• Establish documentation & record keeping.

The aim of this course is to provide delegates with the knowledge and skills required to perform first, second and third-party audits of Food Safety management systems against ISO 22000:2018, in accordance with ISO 19011 or ISO 17021, as applicable.

Delegates who successfully complete this CQI and IRCA Certified ISO 22000 Lead Auditor (FSMS) Training course (within three years prior to applying to become a certified auditor) will satisfy the training requirements for initial certification as a CQI-IRCA Certified OH&SMS auditor.

ON SUCCESSFULLY COMPLETING THE COURSE, STUDENTS WILL BE ABLE TO:

• Audit an FSMS as per the requirements of the ISO 22000:2018 Standard
• Understand key elements of the ISO 19011 and ISO/IEC 17021 Standards and their application
• Plan an audit against a set of audit criteria
• Successfully execute a Food Safety Management System audit.
• Create clear, concise and relevant audit reports
  Communicate the audit findings to a client

• Who is the customer?
• Customer satisfaction
• What is a Customer Satisfaction Survey?
• Principles
• Customer Satisfaction guidelines for monitoring and measuring (ISO 10004:2012)
• The relationship between customer expectations and customer satisfaction
• Developing questionnaire
• Customer Satisfaction Index
• Customer Satisfaction Closed-Loop

• Apply risk management and risk-based thinking to the benefit of your organization
• Implement the risk management framework - the framework itself and the processes required to apply risk-based thinking to your organization's management systems
• Conduct a risk assessment and all the elements involved in it
• Monitor progress and continually improve risk management in your organization's activities
• Use risk management principles and processes for management systems (ISO31000:2018)

• Overview of Root Cause Analysis (RCA)
• General Principles of RCA
• Benefits of RCA
• Steps in applying the RCA process
• 5 Why Analysis
• Fish Bone Diagram (Ishikawa Diagram)
• Failure Mode and Effect Analysis
• Pareto Analysis
• Fault Tree Analysis

• Quality Evaluation
• Defining Quality
• What is Quality?
• Dimensions of Quality
• Evolution of Quality Management
• The Building Blocks of Quality
• Deming's Cycle
• Cost of Poor Quality
• Discover the International Standards

• Introduction
• Types of performance measures
• Difference between KRIs and KPIs
• Past / Current / Future Performance Measures
• Balanced scorecard
• Foundation Stone
• Journey from a Mission and Vision to KPI
• Linked to quality management system requirements in terms of setting objectives and measurement & monitoring of its processes
• Examples

• The definition of audits
• ISO 19011:2011
• Internal audit requirements
• The principles of auditing
• Auditor roles and responsibilities
• The audit process
• Audit reporting and follow-up
• Auditor competence

• Definition of quality, quality control and quality assurance
• Difference between quality control and quality assurance
• Seven quality tools and their usages
• Check Sheets
• Cause and Effect Diagram
• Histogram
• Control Chart
• Scatter Diagrams
• Stratification
• Flowchart

• What is Quality 
• Evolution of Quality 
• Quality Assurance
• Quality Control 
• Costs of Quality
• Dimensions of Quality
• Example of Quality Dimensions
• Improvement Cycle 
   

• Understand the use of Failure Modes Effect Analysis (FMEA)
• When to Conduct an FMEA 
• learn the steps to developing FMEAs 
• History of FMEA
• To summarize the different types of FMEAs
• The FMEA Form
• FMEA Procedure
• FMEA Inputs and Outputs
• Severity, Occurrence, and Detection
• Rating Scales
• Risk Priority Number (RPN)

• Different between hazard & risk
• What is hazard identification?
• When should hazard identification be done?
• What types of hazards are there?
• How do I know what is a hazard?
• How to identify hazard?
• Rating Scales
• Severity and Occurrence
• Risk Factor
• Hazard Matrix 
• Eliminating Hazard using Hierarchy of Controls

• Incident identification
• Initiation and execution of emergency response
•  Notification and reporting to relevant stakeholders
• Incident prioritization
• Classification and recording of incidents
• Incident investigation
• Management of corrective actions - implementation and monitoring of incident corrective actions
• Incident Close-out
• Incident Communication – occurs throughout the incident management process
   

• Foundations in health and safety
• Health and safety management systems – PLAN
• Organizational health and safety roles and responsibilities
• Health and safety management systems – risk assessment
• Health and safety toolbox
• Preparing for work
• Personal protective equipment (PPE)
• Hazards type 
• Health and safety management systems – monitoring, investigation and recording
• Construction site issues – hazards and risk control
   

• The QUEST Forum and its purpose
• The history and background of TL 9000
• TL 9000 metrics overview
• The Life Cycle Model
• Relationship of TL 9000 to ISO 9001
• Breakdown of the “additional” requirements beyond ISO registration process
• Examples of each type of metric (common, hardware, software and services)

• Facility Management Issues
• Facility Management Systems overview
• A clear understanding of Facility Management terminology and its correct usage 
• Knowledge of the fundamental concepts and requirements of Facility Management which uses the existing standards ISO 41001
• Awareness of the skills and resources necessary to successfully audit a Facility Management system
• Create clear, concise and relevant audit reports
• Internal Audit Techniques and Case studies
• Practical Exercises and Feedback

• Explain the principles of auditing to ISO 55001:2014.
•  Introduce and apply a four theme approach to assessing the elements of ISO 55001 and their integration.
•  Prepare and conduct asset management audits
•  Recognize the role of maturity models for continual improvement in asset management
• Awareness of the skills and resources necessary to successfully audit Asset Management System
• Appreciation of the structured approaches available for the improvement of value realization from assets
• Create clear, concise and relevant audit reports
• Practical Exercises and Feedback

• Introduction to Project Management 
• The ISO 21500 Standard
  • Introduction to ISO 21500 (structure, purpose)
  • Fundamental principles of project management according to ISO 21500 (focus on key principles)
  • Simplified overview of project management processes defined in ISO 21500
• Project Management Processes
• Best Practices for Project Management 

• Understand key energy issues
• How PDCA forms the foundation of ISO50001:2018 Standard? 
• Understand the ISO 50001:2018 standard requirements
• Energy Management Systems overview.
• What to look for in Policy and Planning?
• What to look for in Implementation and Operation?
• Identify strengths and weaknesses of an EnMS
• What to look for in Checking and Corrective Action?
• What are internal audits? 
• Create clear, concise and relevant audit reports
• Communicate your report to relevant personnel and management

• Introduction for Cause and Effect Diagram
• Objective of fish bone diagram
• Application of fish bone diagram
• Benefits of fish bone diagram
• Disadvantages of fish bone diagram
• Creating a fish bone diagram
• Use fish bone diagram for RCA

• Repositories for Long Term Storage of Library Material
• 7 Storage Principles
• Understanding ISO 11799:2015 Standard Requirements
• Definitions
• Sitting , Construction and Renovation of Building and Around Areas
• Storage and Archiving of Every Medium of Library Material
• National and International Buildings Regulations
• Auditing techniques including effective auditing of management
•  Exercises to consolidate newly learned skills

• Introduction to RCAM
• Background to 5 Why Analysis Technique
• Why 5 Why?
• Who should perform 5 Why?
• Benefits of 5 Why
• Limitations of 5 Why
• Overview of 5 Why Technique

• TQM Introduction
• Why Quality?
• Quality Philosophies
• TQM for Middle Management
• Process Improvement in TQM
• TQM for Top Management
• Quality Management System (QMS) ISO 9001

• Utilize the Six Sigma DMAIC methodology and Lean techniques for Business Problem solving & Business Growth initiatives
• Develop a project charter for common business problems and growth initiatives
• Understand business processes, Compile process maps and key metrics
• Understand Data collection methods and analyze data in various forms
• Utilize the right Lean and Six Sigma tools for process and data analysis
• Generate Improvement ideas and their implementation plans
• Ensure sustainable implementation of solutions

On completing the course, delegates will be able to:

• Understand the purpose and use of EnMS, making reference to the high-level structure and the framework for EnMS standard
• Understand the terminology /definitions Effectively Plan for Stage 1 and Stage 2 audits of an organization
• Apply the knowledge of the ISO 50001:2018 Standard requirements and apply in a real time, simulated audit situation
• Effectively perform a full 1st, 2nd or 3rd party assessment of Energy Management Systems and generate audit findings
• Assess the overall conformity (or otherwise) of an EnMS to the audit criteria

At the conclusion of this course delegates will have been provided with : 

• an understanding of the key requirements  of  ISO 17025:2017 
• an understanding of the philosophy behind the standard, and the approaches to laboratory certification
• an understanding of the basic ISO 17025 concepts and the additions to ISO 9001
• an understanding of the potential benefits of implementation of ISO 17025 
• Internal auditing concepts, methods and practices 

Management of the cloud security program based on ISO/IEC 27017 and ISO/IEC 27018 - Foundation

ISO/IEC 20000 - Introduction to IT Service Management Systems (ITEMS)

ISO/IEC 27701 Introduction to Privacy Information Management System

ISO 27001:2022 ISMS Awareness and Internal Auditor

ISO 28000:2022 - Supply Chain Security Management - Internal Auditor

ISO 55001:2014 Asset management - Lead Auditor

ISO 22301:2019 Business Continuity Management -Lead Auditor

ISO 22301:2019 Awareness and Internal Auditor

ISO 31000 Lead Risk Manager

ISO 20121 – Sustainable Events -Foundation

ISO 20400:2017 - Social Sustainable Procurement Awareness and Internal Auditor

ISO 37001:2016 Anti-bribery Management - Lead Auditor

ISO 37001:2016 Anti-bribery Management - Awareness

SMETA -4 Pillars (SEDEX)- Awareness

ISO 26000:2010 Social Responsibility Lead Auditor

ISO 26000:2010 Awareness and Internal Auditor

FSSC 22000 transition version 5.1 to version 6

Basic Food Safety and Food Hygiene for Catering

Basic Food Safety and Food Hygiene for Manufacturing

FSSC 22000 V6 - Foundation

ISO 14067:2018 Product Carbon Footprint Lead Implementer

Carbon Footprint Calculation 14064-3 Introduction course

Carbon Footprint Calculation 14064-1 Introduction course:

ISO 14971:2019 Risk Management for Medical Devices

ISO 13485 Medical Devices Quality Awareness & Internal Auditor

ISO 41001:2018 Facility Management - Lead Auditor

ISO 10001 & ISO 10002 & ISO 10003 & ISO 1000/X4 Customer Satisfaction Management - Awareness