Saudi Arabia Training Catalogue

• TQM Introduction
• Why Quality?
• Quality Philosophies
• TQM for Middle Management
• Process Improvement in TQM
• TQM for Top Management
• Quality Management System (QMS) ISO 9001

• Introduction to RCAM
• Background to 5 Why Analysis Technique
• Why 5 Why?
• Who should perform 5 Why?
• Benefits of 5 Why
• Limitations of 5 Why
• Overview of 5 Why Technique

• Introduction for Cause and Effect Diagram
• Objective of fish bone diagram
• Application of fish bone diagram
• Benefits of fish bone diagram
• Disadvantages of fish bone diagram
• Creating a fish bone diagram
• Use fish bone diagram for RCA

• Overview of Root Cause Analysis (RCA)
• General Principles of RCA
• Benefits of RCA
• Steps in applying the RCA process
• 5 Why Analysis
• Fish Bone Diagram (Ishikawa Diagram)
• Failure Mode and Effect Analysis
• Pareto Analysis
• Fault Tree Analysis

• The definition of audits
• ISO 19011:2011
• Internal audit requirements
• The principles of auditing
• Auditor roles and responsibilities
• The audit process
• Audit reporting and follow-up
• Auditor competence

• Quality Evaluation
• Defining Quality
• What is Quality?
• Dimensions of Quality
• Evolution of Quality Management
• The Building Blocks of Quality
• Deming's Cycle
• Cost of Poor Quality
• Discover the International Standards

• What is a Complaint?
• Why do customers complain?
• How is a complaint a gift?
• The customers' needs when they complain
• Some important statistics
• Efficient Work Practice
• Principles
• Guidelines for complaints handling in organizations ISO 10002

• Who is the customer?
• Customer satisfaction
• What is a Customer Satisfaction Survey?
• Principles
• Customer Satisfaction guidelines for monitoring and measuring (ISO 10004:2012)
• The relationship between customer expectations and customer satisfaction
• Developing questionnaire
• Customer Satisfaction Index
• Customer Satisfaction Closed-Loop

• Introduction
• Types of performance measures
• Difference between KRIs and KPIs
• Past / Current / Future Performance Measures
• Balanced scorecard
• Foundation Stone
• Journey from a Mission and Vision to KPI
• Linked to quality management system requirements in terms of setting objectives and measurement & monitoring of its processes
• Examples

• Apply risk management and risk-based thinking to the benefit of your organization
• Implement the risk management framework - the framework itself and the processes required to apply risk-based thinking to your organization's management systems
• Conduct a risk assessment and all the elements involved in it
• Monitor progress and continually improve risk management in your organization's activities
• Use risk management principles and processes for management systems (ISO31000:2018)

• What is Quality
• Why is Quality
• Quality Principles
• Continuous improvement cycle (PDCA)
• Risk base thinking
• Process approach
• Definitions
• Introduction to ISO certificate
• ISO 9001-2015 Clauses
• Quality Management Systems & ISO Certificates

• Benefits of good Environmental Management
• Key Environmental Management System (EMS) Elements ISO 14001
• Environmental Management System as a Process (Plan / Do / Check / Act)
• Developing and Communicating an Environmental Policy
• Determining Organization’s Compliance Obligations
• Setting Environmental Objectives and Programs to Achieve Them
• Identifying and Analyzing Environmental Aspects and  its Impact 
• Understanding Environmental Impacts
• How to Determine Significant Environmental Aspects
• Carrying Out an Environmental Audit  
• EMS Performance Monitoring, Measurement, Analysis and Evaluation
• Checking and Evaluation of Compliance Obligations

• Introduction to Health and Safety Management System ISO 45001
• Workplace Health and Safety Management Systems
• The legislative framework for health and safety (other laws, regulations and standards)
• An overview of the role of health and safety representatives and committees
• Identify the legal requirements and effective methods for engaging with workers and their representatives in health and safety matters and decisions.
• Identifying & managing hazards and risks
• Reviewing the hazard and risk process
• Injury and incident investigation reporting practice
• Emergency preparedness plan
• Evaluation of the Health and safety Management system 

• What is Quality
• Why is Quality
• Definitions
• Introduction to ISO Certificate
• ISO 9001-2015 Clauses
• Quality Management System & ISO Certificates
• How to plan and perform Internal Audit 
• Auditor Qualifications

• What is Environment 
• Why is Environment management system 
• Definitions
• Introduction to ISO Certificate
• ISO 14001-2015 Clauses
• Environmental Management System & ISO Certificates
• How to plan and perform Internal Audit 
• Auditor Qualifications

• What is Occupational Health and Safety  
• Why we need Occupational Health and Safety Management System 
• Definitions
• Introduction to ISO Certificate
• ISO 45001 -2015 Clauses
• Occupational Health and Safety Management System & ISO Certificates
• How to plan and perform Internal Audit 
• Auditor Qualifications

This CQI-IRCA certified course is taught through a series of interactive exercises and workshops, with the overall goal being to quality you as a Lead QMS Auditor.

• Understand the operations of a Quality Management System (QMS) based on ISO 9001
• Acknowledge the correlation between ISO 9001 and other standards and regulatory frameworks
• Understand the auditor’s role to plan, lead and follow-up on a management system audit in accordance with ISO 19011
• Learn how to lead an audit and audit team
• Learn how to interpret the requirements of ISO 9001 in the context of a QMS audit
• Acquire the competencies of an auditor to plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011
   

This CQI-IRCA certified course is taught through a series of interactive exercises and workshops, with the overall goal being to quality you as a Lead EMS Auditor.

• Understand the operations of a Environmental Management System (EMS) based on ISO 14001
• Acknowledge the correlation between ISO 14001 and other standards and regulatory frameworks
• Understand the auditor’s role to plan, lead and follow-up on a management system audit in accordance with ISO 19011
• Learn how to lead an audit and audit team
• Learn how to interpret the requirements of ISO 14001 in the context of a EMS audit
• Acquire the competencies of an auditor to plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011

This CQI-IRCA certified course is taught through a series of interactive exercises and workshops, with the overall goal being to quality you as a Lead OHSMS Auditor.

• Understand the operations of a Quality Management System (OHSMS) based on ISO 45001
• Acknowledge the correlation between ISO 45001 and other standards and regulatory frameworks
• Understand the auditor’s role to plan, lead and follow-up on a management system audit in accordance with ISO 19011
• Learn how to lead an audit and audit team
• Learn how to interpret the requirements of ISO 45001 in the context of a OHSMS audit
• Acquire the competencies of an auditor to plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011

• Repositories for Long Term Storage of Library Material
• 7 Storage Principles
• Understanding ISO 11799:2015 Standard Requirements
• Definitions
• Sitting , Construction and Renovation of Building and Around Areas
• Storage and Archiving of Every Medium of Library Material
• National and International Buildings Regulations
• Auditing techniques including effective auditing of management
•  Exercises to consolidate newly learned skills

• A thorough understanding of the ISO 22000:2018 standard and intent
• A review of food safety issues
• Hazard Analysis (HACCP)
• An understanding of the understanding of the need for clear knowledge of the organization’s defined processes, their sequence and interaction
• The ability to plan, conduct and report process based audit activity
•  Identification and reporting of non-conformance in the process audit
• Evaluating corrective actions for root cause and effectiveness
• Auditing techniques including effective auditing of management
•  Exercises to consolidate newly learned skills

• Hazards & its definitions, prerequisite programs for HACCP, advantages for HACCP implementation, reasons for the failure of HACCP, Codex alimentarius 12 steps for HACCP implementation
• Assemble the HACCP team, describe the product, identify the indented use, construct flow diagram, on site confirmation of the flow diagrams
• Seven Principles of HACCP1
• Conduct Hazard analysis
• Determine critical control points(CCP)
• Establish critical limits
• Establish a monitoring system for each CCP5
• Establish corrective actions to be taken when a CCP is breached
• Establish verification procedure
• Establish documentation & record keeping.
   

• Overview of the requirements of ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018 standards
• Understanding the concept of integrated management system based on ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018 standards
• Understanding of the structure of Integrated Management System documentation
•  Concept and approach of performing integrated management system audits
•  Integrated management system audit skills
•  A detailed understanding of the principal requirements for auditing Integrated Management System
•  Ability to plan, conduct an Integrated Management system audit and report its results

• Definition of quality, quality control and quality assurance
• Difference between quality control and quality assurance
• Seven quality tools and their usages
• Check Sheets
• Cause and Effect Diagram
• Histogram
• Control Chart
• Scatter Diagrams
• Stratification
• Flowchart

• What is Quality 
• Evolution of Quality 
• Quality Assurance
• Quality Control 
• Costs of Quality
• Dimensions of Quality
• Example of Quality Dimensions
• Improvement Cycle 
   

• Understand the use of Failure Modes Effect Analysis (FMEA)
• When to Conduct an FMEA 
• learn the steps to developing FMEAs 
• History of FMEA
• To summarize the different types of FMEAs
• The FMEA Form
• FMEA Procedure
• FMEA Inputs and Outputs
• Severity, Occurrence, and Detection
• Rating Scales
• Risk Priority Number (RPN)

• What is a hazard?
• Different between hazard & risk
• What is hazard identification?
• When should hazard identification be done?
• What types of hazards are there?
• How do I know what is a hazard?
• How to identify hazard?
• Rating Scales
• Severity and Occurrence
• Risk Factor
• Hazard Matrix 
• Eliminating Hazard using Hierarchy of Controls

• Incident identification
• Initiation and execution of emergency response
•  Notification and reporting to relevant stakeholders
• Incident prioritization
• Classification and recording of incidents
• Incident investigation
• Management of corrective actions - implementation and monitoring of incident corrective actions
• Incident Close-out
• Incident Communication – occurs throughout the incident management process
   

• Foundations in health and safety
• Health and safety management systems – PLAN
• Organizational health and safety roles and responsibilities
• Health and safety management systems – risk assessment
• Health and safety toolbox
• Preparing for work
• Personal protective equipment (PPE)
• Hazards type 
• Health and safety management systems – monitoring, investigation and recording
• Construction site issues – hazards and risk control
   

• The QUEST Forum and its purpose
• The history and background of TL 9000
• TL 9000 metrics overview
• The Life Cycle Model
• Relationship of TL 9000 to ISO 9001
• Breakdown of the “additional” requirements beyond ISO registration process
• Examples of each type of metric (common, hardware, software and services)

• Facility Management Issues
• Facility Management Systems overview
• A clear understanding of Facility Management terminology and its correct usage 
• Knowledge of the fundamental concepts and requirements of Facility Management which uses the existing standards ISO 41001
• Awareness of the skills and resources necessary to successfully audit a Facility Management system
• Create clear, concise and relevant audit reports
• Internal Audit Techniques and Case studies
• Practical Exercises and Feedback

• Explain the principles of auditing to ISO 55001:2014.
•  Introduce and apply a four theme approach to assessing the elements of ISO 55001 and their integration.
•  Prepare and conduct asset management audits
•  Recognize the role of maturity models for continual improvement in asset management
• Awareness of the skills and resources necessary to successfully audit Asset Management System
• Appreciation of the structured approaches available for the improvement of value realization from assets
• Create clear, concise and relevant audit reports
• Practical Exercises and Feedback

• Understand key energy issues
• How PDCA forms the foundation of ISO50001:2018 Standard? 
• Understand the ISO 50001:2018 standard requirements
• Energy Management Systems overview.
• What to look for in Policy and Planning?
• What to look for in Implementation and Operation?
• Identify strengths and weaknesses of an EnMS
• What to look for in Checking and Corrective Action?
• What are internal audits? 
• Create clear, concise and relevant audit reports
• Communicate your report to relevant personnel and management