TOTAL QUALITY MANAGEMENT
E-LEARNING
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Duration:
2 hours
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Price:
500 SAR
Total Quality Management (TQM) is a management philosophy and approach that focuses on continuously improving the quality of products, services, and processes within an organization. TQM involves the participation of all members of an organization in the pursuit of quality excellence. The ultimate goal is to meet or exceed customer expectations consistently.
COURSE OBJECTIVES
▪ Equip participants with the knowledge of total quality management
▪ Understanding the approach of TQM
▪ Provide Understanding of Different tools being used for TQM
TARGET AUDIENCE
▪ Individuals, seeking to learn the TQM Approach
▪ Mid senior level executives who are interested to improve operational performance and efficiency and reduce redundancies and wastes
CERTIFICATION
▪ At the end of the course, participants will obtain a certificate issued by Bureau Veritas
PRE-REQUISITES
There are no pre-requisites to attend this course, however basis Understanding of Process approach and RCA will be beneficial
MODULE 1
▪ Introduction to Total Quality Management (TQM)
▪ Definitions of TQM
▪ Definitions and Evolution of Quality
MODULE 2
▪ Key Concepts in TQM
▪ TQM Principles and philosophies
▪ TQM Tools and Techniques
MODULE 3
▪ What are the common methods of TQM
▪ Benefits and Limitation of different methods
MODULE 4
▪ TQM Implementation and Integration
▪ Measurement and evaluation of TQM